OFFICE MANAGEMENT

BBA 312: OFFICE MANAGEMENT

DATE: TUESDAY, 1ST FEBRUARY 2011 TIME: 2.00 P.M – 4.00 P.M
INSTRUCTIONS: Answer question ONE and ANY other TWO.
Question ONE
i) An office is a strong point where clerical functions are carried out. Outline five (5) functions of an office. [ 15 marks]
ii) Discuss five (5) functions of an office manger in relation to Top- level management
[ 15 marks]
QUESTION TWO
A friend has a approached you for advice because he needs to hire an organization and methods
( O & M) officer. Discuss Ten (10) responsibilities such an officer can be assigned by the organization. [20 marks]
QUESTION THREE
In any organization, office managers are hired who possess certain qualities. Discuss in detail five (5) such qualities. [20 marks]
QUESTION FOUR
All organizations maintain a good filling system. A manager fro a new organization has requested you as to what essential factors he can consider as he plans to set a good filing system. Discuss five (5) such essential. [20 marks]